Exchange and return policy

Last updated: 27/7/2026

At Rashan, we want your shopping experience to be clear and comfortable, while also protecting the quality and safety of our products. That is why we have a simple and clear exchange and return policy.

Please read the following conditions before making an exchange or return request.

Exchange period

Products can be exchanged within a maximum of:

14 days from the date of purchase.

After this period, exchange or return requests cannot be accepted.

Conditions for accepting an exchange

For an exchange request to be accepted, the following conditions must be met:

  • The original purchase invoice is available.
  • The product is in its original condition.
  • The product is unopened and unused.
  • The packaging and outer wrapping are intact.
  • Any accessories or gifts that came with the product are included, if any.

Due to the nature of skincare and cosmetic products, any product that has been opened or used cannot be exchanged.

Cases not covered by exchange

An exchange cannot be accepted in the following cases:

  • The product has been opened or used.
  • The original invoice is not available.
  • The product was damaged through misuse by the customer.
  • The product was damaged by improper storage after it was received.
  • More than 14 days have passed since the date of purchase, except for manufacturing defects reported within the set period.

Manufacturing defects

If you notice a manufacturing defect in a product, you must inform Rashan within a maximum of 48 hours from receiving the order.

When you contact us, please describe the problem and send photos or any information that helps us check the case.

After we receive your report, reviewing and checking the case may take up to:

48 hours at most.

If a manufacturing defect is confirmed, the appropriate action will be taken depending on the case, either by exchanging the product or by offering a suitable solution.

Please note that damage caused by customer misuse, improper storage, exposure to heat or humidity, or any unsuitable conditions is not considered a manufacturing defect.

How to request an exchange

To request a product exchange:

  1. Contact the Rashan customer service team.
  2. Provide the original invoice or the order details.
  3. Explain the reason for the exchange request.
  4. Send photos or the requested information if there is a problem with the product.
  5. Wait for the request to be reviewed and for the conditions to be confirmed.
  6. Complete the exchange once the request is approved.

Exchange costs

If the exchange is due to a confirmed manufacturing defect or a mistake on Rashan's side, Rashan covers the exchange and delivery costs related to the case.

If the exchange is at the customer's request, delivery or exchange fees may apply depending on the order.

Returns and refunds

Refund requests are reviewed case by case and according to whether the conditions of this policy apply.

If a refund is approved, the amount is returned using the same payment method that was used, and the time it takes to reach the customer's account may vary depending on the payment provider or bank.

Products bought from our branches

For products bought from one of Rashan's branches, an exchange can be requested through the branch, provided that you bring:

  • The original invoice.
  • The product in its original condition.
  • The product unopened and unused.

Customer responsibility after receiving the product

After receiving the product, the customer is responsible for keeping and storing it properly.

Rashan is not responsible for any damage or change to the product caused by misuse or improper storage after it was received.

If there is any problem with the product when you receive it, please let us know within 48 hours of receiving it so we can review the case and take the appropriate action.

Contact us

If you have any question about the exchange and return policy, you can contact us through the Contact us page.