Shipping policy
Last updated: 27/7/2026
Because we believe the Rashan experience starts the moment you order, we make sure your orders are prepared and delivered quickly and safely, so your products reach you easily and in the best condition.
Delivery areas
We deliver to all areas of the State of Kuwait.
Delivery time
Orders are prepared and shipped as soon as possible. Delivery usually takes:
From 24 hours to 48 hours at most from the time the order is confirmed.
A slight delay may happen in some cases beyond our control, such as:
- Public holidays.
- Weather conditions.
- Higher order volumes during seasons and offers.
If an unexpected delay happens, the Rashan team will follow up on the order and let you know its status.
Delivery fees
Delivery is free for orders over 10 Kuwaiti dinars.
Orders of 10 Kuwaiti dinars or less may have a delivery fee, which is shown before you complete your purchase.
Delivery days and hours
Orders are delivered during Rashan's delivery days:
Saturday to Thursday
From 12 noon until 12 midnight.
Delivery times may vary in some cases depending on the area or the delivery company's schedule.
Accurate delivery details
To make sure your order arrives on time, please enter your delivery details correctly, including:
- Full name.
- Phone number.
- Detailed delivery address.
- Any additional information that helps reach the location.
Rashan is not responsible for any delay or failure to deliver an order caused by incorrect or incomplete details entered by the customer.
If you notice a mistake in your details, please contact us as soon as possible and before the order is shipped so we can try to correct it.
Tracking and receiving your order
After your order is confirmed, the Rashan team or the delivery driver may contact you to confirm the delivery details or arrange the delivery.
When your order arrives, we recommend checking that the package and products are intact before receiving them. If there is any problem, please contact us as soon as possible.
Changing the delivery address
You can ask to change the delivery address before shipping starts.
Once the order is out for delivery, it may not be possible to change the address, so we recommend reviewing your details carefully before confirming your order.
If the order is not received
If the order cannot be delivered because calls are not answered or the customer is not at the given address, delivery may be rescheduled depending on the case.
If redelivery is needed because of incorrect details or because the customer could not receive the order, an additional redelivery fee may apply.
Contact us
If you have any question about your order or the delivery, you can contact us through the Contact us page.