Terms and conditions

Welcome to the Rashan store. These terms and conditions set out the rules for using our website and buying products through it. By using the website or completing a purchase, you agree to comply with these terms and the policies related to them.

Please read the following terms carefully before using the website or placing any order.

1. Definitions

For the purposes of these terms and conditions, the following terms mean:

  • Rashan: the Rashan online store and the party responsible for providing the products and services offered through it.

  • The website: the Rashan online store and all its pages and related services.

  • The customer: any person who uses the website, creates an account or orders products through it.

  • The products: all skincare, hair care, cosmetic and other products offered on the website.

  • The order: the purchase of products made by the customer through the website.

2. Eligibility

Users of the website must be at least 18 years old, or use the website and complete purchases under the supervision and with the consent of a parent or guardian.

The customer confirms that all information provided while using the website or completing an order is correct and accurate, and is responsible for updating it when anything changes.

3. Use of the website

The Rashan website is to be used for lawful purposes and in line with the regulations in force in the State of Kuwait.

Using the website is not allowed in any of the following cases:

  • Providing incorrect or misleading information.

  • Attempting unauthorized access to the website, its systems or its data.

  • Using the website in a way that harms its performance or disrupts its services.

  • Using the website for any unlawful purpose or in a way that infringes the rights of others.

  • Misusing any of the services or features available on the website.

Rashan reserves the right to take appropriate action if any use in breach of these terms is discovered, while respecting the rights granted to the customer under the regulations in force.

4. Products and displayed information

Rashan takes care to display products and their information clearly and accurately, including the descriptions, images, prices and details available for each product.

However, some visual details of the products, such as colours or appearance, may differ slightly due to screen settings or viewing conditions.

Customers are advised to read the product description, ingredients and instructions for use before buying, and to contact the Rashan team when more information is needed.

General skincare information or advice is not a substitute for specialised medical advice when it is needed.

5. Prices and offers

Product prices are shown on the website, and any additional charges related to the order, such as delivery fees where applicable, are shown before the purchase is completed.

Prices and offers may change from time to time; the prices and terms shown to the customer when placing the order apply, subject to any rights granted to the customer under the regulations in force.

Promotional offers, where available, are subject to the terms and periods set for each offer.

6. Orders and purchase confirmation

When placing an order through the website, the customer must provide correct and complete information, including contact details and the delivery address.

Rashan reserves the right to review orders and verify their details when needed, and to contact the customer to confirm any information necessary to fulfil the order.

Placing an order is not an absolute guarantee that all products are available or that the order can be fulfilled in all circumstances. If an order cannot be fulfilled, Rashan will contact the customer and explain the appropriate action according to the case and the regulations in force.

7. Payment

Payments are made through the payment methods available on the website at the time of purchase.

The customer must use a valid payment method that they are authorised to use, and provide the information required to complete the transaction.

Payment processing is subject to the terms of the relevant payment service providers, and Rashan does not keep customers' payment card data or banking information, in line with its privacy policy.

8. Shipping and delivery

Rashan provides delivery services according to the areas, times and fees set out in the delivery and shipping policy published on the website.

The customer must make sure the name, phone number and delivery address are correct before confirming the order, and cooperate with the delivery team when needed to receive the products.

Delivery times may be affected by circumstances beyond Rashan's control, such as public holidays, weather conditions or a higher number of orders during seasons and offers.

If there is a delay or a problem with delivery, the customer can contact the Rashan team to follow up on the order.

9. Exchange and returns

Exchange and return requests are subject to the exchange and return policy published on the website.

Given the nature of skincare and cosmetic products, special conditions may apply to opened or used products, according to the approved policy and the regulations in force.

Please review the exchange and return policy before completing your purchase to know the conditions, periods and procedures related to orders.

10. Correct use of the products

The customer must read and follow the instructions for use and the warnings shown on the products.

It is advisable to check a product's ingredients before using it, especially if you have a known allergy to any ingredient, and to stop using it if any unwanted reaction appears and seek medical advice when needed.

Rashan provides product information and general care guidance to help customers choose suitable products; this is not a guarantee of specific results or a substitute for specialised medical advice.

11. Intellectual property

The content published on the website, including texts, images, designs, logos and visual elements, is protected by the applicable intellectual property rights, according to the nature of each element and the rights of its owner.

This content may not be copied, republished or used for commercial purposes without the necessary permission from the rights holder, except to the extent permitted by law.

12. External links and services

The website may include links or services provided by third parties to facilitate certain operations, such as online payment or delivery services.

These services are subject to the terms and policies of the parties providing them. Rashan handles the data needed to provide its services in line with its privacy policy and the regulations in force.

13. Privacy and data protection

Rashan takes care to protect customer data and to handle it in line with the privacy policy published on the website.

Please review the privacy policy to learn how personal data is collected, used and protected, and the cases in which data may be shared with the parties needed to provide the services.

14. Limitation of liability

Rashan makes reasonable efforts to keep the information displayed on the website accurate and its services available.

However, interruptions, technical errors or circumstances beyond its control may temporarily affect the use of the website or the provision of some services.

These terms do not aim to exclude or limit any liability that cannot be excluded or limited under the regulations in force, nor do they reduce the statutory rights granted to the customer.

15. Changes to the terms and conditions

Rashan may update these terms and conditions from time to time in line with changes to its services, products or legal and regulatory requirements.

The updated version will be published on this page with the date of the last update. Customers are advised to review this page regularly to stay informed of any changes.

16. Applicable law

These terms and conditions are governed by the regulations and laws in force in the State of Kuwait, subject to any mandatory rules or consumer rights that cannot be contracted out of.

Any dispute related to the use of the website or the purchase of products is handled according to the procedures and jurisdictions set under the regulations in force.

17. Contact us

If you have any question about these terms and conditions, the use of the website or your orders, you can contact the Rashan team through the contact details published on the website:

We are always happy to serve you and to offer a clear and comfortable shopping experience with Rashan.

Rashan – your care, in a new way.