Privacy policy

Last updated: 27/7/2026

At Rashan, we care about protecting our customers' privacy and keeping their personal data confidential. This policy explains how we collect, use and protect the information provided to us when you use our website, create an account, make a purchase or contact us through any of our channels.

1. Definitions

For the purposes of this policy, the following terms mean:

  • The website: the Rashan online store.
  • The customer: anyone who uses the website or buys products through it.
  • The products: all cosmetics, skincare and other products shown on the website.

2. Acceptance of the terms

By using the website or completing a purchase through it, you confirm that you have read this policy and agree to it.

Confirming an order on the website, after completing payment, counts as agreement to the terms and policies related to using the website and buying from it.

3. Eligibility

Users of the website must be at least 18 years old, or use the website and complete purchases under the supervision and with the consent of a parent or guardian.

The customer also confirms that all the information they give Rashan is correct and accurate, and is responsible for updating it if anything changes.

4. Use of the website

The Rashan website is used for lawful purposes and in line with the regulations in force in the State of Kuwait.

Using the website is not allowed in any of the following cases:

  • Trying to hack the website or access its systems or data without permission.
  • Entering incorrect or misleading information.
  • Using the website or its services in a way that harms Rashan or its customers.
  • Misusing any of the services or features available on the website.
  • Using the website for any unlawful purpose.

Rashan may, when needed, suspend or stop any account or order if these terms are breached or the website is used unlawfully, without affecting the customer's legal rights.

5. Information we collect

When you use Rashan's services, we may collect some information needed to provide our services efficiently, such as your name, phone number and email address, as well as account details if you register on the website.

When you make a purchase, we may collect information related to the order, including the delivery address, the products ordered and your order and purchase history, to make sure orders are fulfilled and to give you the best possible experience.

Payments are processed by approved online payment providers, and Rashan does not store its customers' payment card details or banking information.

We may also collect information about your shopping preferences and product interests, as well as some technical and browsing data that helps us improve the user experience and develop our services.

6. How we use your data

We use the information we collect to:

  • Fulfil your orders and complete deliveries.
  • Contact you about orders, enquiries or support services.
  • Improve the shopping experience and offer services that better suit your needs.
  • Develop the website and the services we offer.
  • Understand customer needs and improve the skincare experience.
  • Protect the website from unauthorised use or fraudulent activity.
  • Send offers, marketing messages and updates about our services, if you agree to receive them.

You can unsubscribe from marketing messages at any time.

7. Sharing data

Rashan does not sell, rent or share your personal data for commercial purposes with third parties.

Only some necessary information may be shared with trusted parties that help us provide our services, such as:

  • Shipping and delivery companies.
  • Online payment providers.
  • Technical service and hosting providers.

This is done only as far as needed to provide the requested service, and these parties are committed to using the information only for its intended purposes and keeping it confidential.

8. Data protection

Rashan takes appropriate technical and administrative measures to protect your personal data from unauthorised access, loss, alteration or unauthorised disclosure.

We also review and update these measures regularly to help keep information secure and confidential.

9. Cookies

The Rashan website uses cookies to improve the browsing experience and the website's performance.

These files may include:

  • Essential files that help the website work properly.
  • Analytics files that help us understand how the website performs and how it is used.
  • Marketing files that help offer content and offers more relevant to your interests.

You can control or disable cookies through your browser settings.

10. Data retention

We keep your personal data only for as long as needed to fulfil the purposes it was collected for, or to meet applicable legal and regulatory obligations.

When it is no longer needed, it is deleted, destroyed or made non-identifiable in a secure way that protects your privacy.

11. Your rights

You have the right to:

  • Ask to see the personal data we hold about you.
  • Ask to correct or update your data.
  • Ask to delete your data in line with the applicable regulations.
  • Unsubscribe from marketing messages at any time.

To exercise any of these rights, you can contact us using the contact details below.

12. Updates to this privacy policy

Rashan may update this privacy policy from time to time to reflect changes to our services or to legal and regulatory requirements.

Any update will be published on this page with the date of the last update.

13. Contact us

If you have any question about this privacy policy or how Rashan handles your personal data, you can contact us through the Contact us page.