FAQ

You can enjoy free delivery on your favourite care products when you order 10 KD or more.

Delivery is 1.50 KD and is shown before you complete payment. Delivery is free for orders of 10 KD or more.

Your order is usually delivered within 48 hours at most. You can also review the shipping policy.

Yes, we deliver to all areas of the State of Kuwait.

Orders are delivered Saturday to Thursday, from 12 noon to 12 midnight. Times may vary by area or by the delivery company's schedule.

You can ask to change the address before the order is shipped. Once it is out for delivery this may not be possible, so please check your name, phone number and address before confirming your order.

After your order is confirmed, the Rashan team or the courier may contact you to confirm the delivery details. For any question about your order, reach us through the contact page.

You can exchange or return your order within 14 days of the order date, in line with Rashan’s exchange and return policy.

Because of the nature of skincare and cosmetic products, opened or used products cannot be exchanged. The product must be in its original condition, with the invoice and undamaged packaging.

Let Rashan know within 48 hours of receiving it, describe the problem and send photos. The case is checked within 48 hours at most, and if a manufacturing defect is confirmed we replace the product or offer a suitable solution.

The available payment methods are shown on the checkout page when you buy. Payments are processed by approved online payment providers, and Rashan does not keep your card details.

Value bundles are selected KLAPP and Fair & White products that work together in one routine, priced lower than buying them one by one. The discount is applied automatically in the cart when the bundle’s products are added.

Yes. Rashan is the exclusive agent in Kuwait for KLAPP and Fair & White, and we offer original international brands and carefully selected products.

KLAPP, the German skincare brand, and Fair & White, the French brand for face and body brightening, along with a selection of skin and hair care products.

Each product page has a “Suitable / not suitable” panel and the instructions for use. Rashan’s skin experts can also help you understand your skin’s needs and choose the right product, just contact us.

After completing your order, Rashan’s skincare experts will contact you and you will receive free follow-up support for 4 weeks from the order date.

It depends on the product. Each product page has a “Suitable / not suitable” panel that says whether it suits pregnancy, and we always recommend asking your doctor before using any product while pregnant or breastfeeding.

Results differ from one skin to another, depending on skin type, the degree of pigmentation and regular use. Skin renews its cells roughly every 4 weeks, so we recommend using brightening products regularly for 4 to 8 weeks before judging the result, with daily sunscreen.

Any skincare routine needs consistency. Softer, more hydrated skin can show within days, while a more even tone and lighter dark spots usually take several weeks of regular use.

Yes. Sun exposure is one of the main causes of pigmentation and dark spots, so we recommend a facial sunscreen every morning, especially while using brightening and exfoliating products.

In general: a cleanser that suits your skin type, then the serum, then the cream or lotion, and in the morning sunscreen as the last step. The instructions for each product are on its page.

Often yes, and some creams work best with the brightening serum, as their instructions say. That is why we grouped products that complement each other into value bundles. If your skin is sensitive, start with one product and add the other gradually.

It depends on the product: some exfoliating soaps and scrubs are used 2 to 3 times a week, and the acid peeling gel twice a week at most. Follow the instructions on each product page and avoid over-exfoliating.

We recommend trying a small amount on a small area of skin before full use, especially for sensitive skin, and stopping if any irritation or unwanted reaction appears.

From Fair & White: the Original brightening cream for pigmentation, melasma and freckles, the anti-pigmentation glutathione serum, and the vitamin C products for radiance. You will find them in Skincare.

From Fair & White we have the brightening deodorant for the underarms, and the Sensitive Areas Brightening Set among the value bundles. Please read the “Suitable / not suitable” panel on each product page before use.

Yes, Fair & White Gold has an anti-stretch-mark cream and oil, and the oil works best together with the cream.

To purify pores and reduce breakouts we have the Fair & White Laboderme acne cream, the KLAPP AHA/BHA peeling gel and a cleanser for oily skin. You will find them in Skin purifying.

Hyaluronic acid helps hydrate the skin and keep it fresh, and collagen supports the skin’s elasticity and firm look. You will find both in KLAPP products such as the Hyaluronic day and night cream and the Collagen serum.